Job Summary

Directs the operations of an assisted living community and is responsible to implement, maintain, and coordinate operations, projects and financial matters within core areas. Responsible for the coordinating and supporting of an atmosphere for residents, staff, visitors and families.

Essential Duties and Responsibilities

Assists and participates in the QAPI process and develops and implements a quality improvement plan. Participates in and reviews external and internal audits to ensure quality focus and incorporates resolutions to findings. Recruits, hires, trains and staffs work area at appropriate levels in accordance with their specific assigned duties and regulatory requirements and staff scheduling plan. Plan and maintain written safety and evacuation procedures and emergency disaster procedures and communicates plans to residents. Conducts safety meetings, identifies potential safety hazards, and implements a plan of resolution. Meets service obligations as defined in agreements. Schedules or leads management meetings with residents and provides opportunities to meet residents’ whole person wellness needs. Provides leadership within the senior living community. Formulates budget; follows budgeting requirements and rate increase procedures. Reviews budget projections; analyzes budget deviations and take corrective actions to bring operating expenses into compliance with budget. Maintains vendor contracts and records. Manages occupancy cycle processes; maintains occupancy at targeted occupancy levels. Meets occupancy agreement obligations related to unit maintenance and reasonable accommodations. Manages the move-in process, following policies and procedures; including applications, interviews, screenings, verification, orientation. Manages resident files, and maintains the waiting list. Observes and enforces resident compliance with all occupancy documents. Coordinates move out process and follows through on compliance issues according to policies and state law. Performs regular grounds and building inspections. Maintains preservative maintenance plan in order to promote a well-maintained building, systems, grounds, etc. Oversee sales and marketing strategy for the senior living community; ensure a strong marketing, sales and customer engagement program is in place, including, maintaining an ongoing sales/marketing plan. Arranges and participates in sales and marketing events; assures advertising, collateral materials and other marketing materials are current, accurate and compliant with brand standards. 

Basic Responsibilities: 

This position will be held accountable for complying with all related laws, regulations, company policies and procedures pertaining to his or her position and for fulfilling his or her obligations under North Star Manor’s Corporate Compliance Program


Education Experience Li censure Certification: High school diploma or the equivalent. Technical training or college degree preferred in administration, healthcare, real estate, property management, business or related field helpful and preferred. Prior work experience in housing management or healthcare preferred. Working with elderly persons in a setting of mutual obligations and duties will be helpful.

Skills/Abilities: Exemplifies and promotes a strong commitment to customer service. Ability to read and understand regulations, budgets and budgeting, ability to accurately perform basic mathematic calculations. Time management skills required.

Knowledge: Ability to use computers, with knowledge of word process, spreadsheet, email, database management and specialized property management software programs. Demonstrated reading, writing, and verbal skills required. Prior knowledge of housing programs and regulations very helpful. Knowledge of tenant-landlord law, federal fair housing and regulations/program requirements applicable to the specific type of senior living services being offered at the property.

Physical/Mental Retirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee will operate/activate/use/prepare/inspect/place/detect/position objects, tools, or controls. The employee will frequently communicate/express oneself/exchange/observe/assess/detect information relative to this position. The employee is required to maintain a stationary position/move/position self in response to job tasks. Must be able to effectively communicate in English, both orally and in writing. Weight lifting requirement of 30 lbs. The noise level in the work environment is usually moderate. Frequency of travel may vary based on business need.

Supervisory responsibilities: Directly supervise assigned employee(s). Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees’ addressing complaints and resolving problems; fostering an environment for employee engagement.

Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.